Adding a contact to the Speed Dial list

You can save a contact to the Speed Dial list and use it when you want to have immediate access to these entries at the time of adding a call to Work Item, adding a participant during conference, or transferring the call from the associated menu.

Tip

Use the Speed Dial option to add experts in the contact center who frequently assist you during an active call.

On the action bar, click Contact List.
In the Contact List window, right-click a contact and select Tag > Speed Dial.
The system adds the contact to the Speed Dial list.